Online Account Support Assistant

Converge Ict Solutions Inc.

Caloocan, Metro Manila

As an Online Account Support Assistant at Converge ICT Solutions Inc., located in Caloocan, NCR, PH, you will play a key role in providing exceptional customer service and support to our online account holders.

This part-time position is ideal for entry-level individuals with a desire to learn and grow in the telecommunications industry.

Responsibilities : - Respond to customer inquiries via email, chat, and phone in a timely and professional manner- Assist customers with account-related issues, such as billing inquiries and account updates- Troubleshoot technical issues with online account access and provide solutions to customers- Process account changes, refunds, and cancellations as needed- Assist with online account setup and registration for new customers- Collaborate with internal teams to resolve customer issues and improve the overall customer experience- Maintain accurate and up-to-date records of customer interactions and transactionsRequirements : - Strong communication... More Detail

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