Guest Services Associate I

Updated: March 02, 2024 06:17 PM GMT

Full-time Job in Wuhan, Hubei

Marriott International

Wuhan, Hubei, China (+1 other)

Job Number 24035348
Job Category Rooms & Guest Services Operations
Location Sheraton Grand Wuhan Hankou Hotel, N.80, Fanhu Road, Fanhu Wanda Plaza, Wuhan, Hubei, China VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests... More Detail