Web Chat Associate

Updated: April 14, 2024 05:56 PM GMT

Aide Home Health Care

Caloocan, Metro Manila

Job Description : AIDE Home Health Care is seeking a part-time Web Chat Associate to join our team in Caloocan, NCR, PH. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service or a related field.

Responsibilities : 1. Respond to customer inquiries and complaints via web chat in a timely and professional manner.2. Provide accurate information about our services, pricing, and promotions.

3. Assist customers with scheduling appointments and managing their accounts online.4. Follow up with customers to ensure their needs are met and issues are resolved.

5. Collaborate with other team members to improve customer satisfaction and retention rates.6. Utilize negotiation and people management skills to handle difficult customer interactions.

Requirements : 1. Energetic and reliable personality traits.2. Strong communication skills, both written and verbal.3. Ability to multitask and prioritize tasks effectively.

4. Proficiency in... More Detail