Aftermarket Manager

Updated: April 14, 2024 11:42 AM GMT

Manitou Centre South Africa

Kempton Park

GENERAL ACCOUNTABILITY:

With a direct report to the Manitou Centre Director, this position is responsible for management of the Aftermarket department, in Service and Customer support

The primary focus is managing the activities and operations related to customer service and support

DUTIES AND RESPONSIBILITIES:

· Customer Support:

o The Aftermarket Manager oversees the customer support process, ensuring that customers receive prompt and effective assistance with any issues, inquiries, or complaints they may have after purchasing a product or service.

· Problem Resolution:

o The Aftermarket Manager is responsible for resolving any problems or issues that arise post-sale, whether they involve product defects, delivery delays, or dissatisfaction with the service provided.

· Team Management:

o The Aftermarket Manager leads a team of Workshop and Field service Supervisors and Managers or support staff, providing guidance, training, and support to ensure that the team delivers... More Detail