IDBI Bank Jobs

Updated: April 13, 2024 03:02 PM GMT

IDBI Bank

West Bengal (+6 others)

IDBI Bank Recruitment

As a Customer Service Manager, your primary responsibility will be to oversee and manage the customer service department, ensuring excellent service delivery and customer satisfaction. You will play a crucial role in developing and implementing customer service strategies, training and leading the customer service team, and resolving escalated customer issues. Your strong leadership skills, customer-centric mindset, and ability to drive performance and process improvement will be essential for success in this role.

IDBI Bank Jobs Near Me

Responsibilities:-
• Customer Service Strategy:
• Develop and implement customer service strategies aligned with the organization's goals and objectives.
• Set service standards and performance metrics to measure team and individual performance.
• Identify areas for improvement in service delivery and implement corrective actions.
• Stay updated on customer service best practices and industry trends.
• Team Management and... More Detail