Installation and Support Technician (IT)

Updated: April 13, 2024 06:57 AM GMT

Headhunters (Head Office)

Gqeberha

Our client a leading provider of software solutions to the retail and hospitality sectors is seeking to add an Installation and Support Technician to their PE based team.

An exciting career opportunity awaits you!
Responsibilities:
• Conduct on-site installations of point-of-sale systems for clients, ensuring hardware and software are set up accurately and efficiently.
• Provide comprehensive training to clients on the use of our point-of-sale systems, ensuring they are equipped to maximize functionality and efficiency.
• Troubleshoot technical issues remotely or on-site, diagnosing problems and implementing timely solutions to minimize downtime.
• Collaborate closely with cross-functional teams, including sales, installations, setup, and customer support, to address client needs and escalate issues as necessary.
• Maintain accurate records of installations, configurations, and support activities, ensuring documentation is up to- date and accessible.
• Proactively identify... More Detail