Sr. Operations Manager (Bacolod)

Concentrix

Bacolod, Negros Occidental

Essential Functions/Core Responsibilities

• Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention

• Ensures program has proficient training, staff development, and effective employee relation/recognition programs

• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements

• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance

• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed

• Ensure that the operations is in compliance with active contracts

• Oversee client relationships; facilitate open communications, understand client... More Detail

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