Remote Web Chat Officer

Mclinica

Caloocan, Metro Manila

Job Description : mClinica is seeking a Remote Web Chat Officer to join our dynamic team in Caloocan, NCR, Philippines. As a Remote Web Chat Officer, you will be responsible for providing excellent customer service through online chat support to our clients.

This is a full-time entry-level position with the opportunity for growth within the company.Responsibilities : - Responding to customer inquiries and providing assistance through web chat- Resolving customer complaints and issues in a timely and professional manner- Conducting research to provide accurate and helpful information to customers- Collaborating with other team members to ensure seamless communication and support for customers- Meeting and exceeding customer satisfaction and performance targets- Keeping accurate records of customer interactions and transactionsRequirements : - 1 year of experience in customer service or a related field- Resourceful and driven personality traits- Strong decision-making and research... More Detail

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