Customer Service Specialist

Updated: April 11, 2024 06:37 AM GMT

Page Personnel

Zaventem

The main tasks and responsibilities for a Customer Service Specialist focusing on the DACH market:Manage and process customer orders for medical products with a focus on the DACH market (Germany, Austria, Switzerland).Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.Collaborate with cross-functional teams, including Sales, Logistics, and Quality Assurance, to ensure seamless order fulfilment.Resolve order-related issues and discrepancies, maintaining a proactive approach to customer satisfaction.Maintain accurate and up-to-date records of customer interactions and transactions.Communicate proactively with customers to provide order status updates and address any potential delays.Assist in developing and implementing process improvements to enhance overall efficiency in order management. Qualifications of a successfully Customer Service Specialist: Previous experience in customer service, order management, or a... More Detail

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