Customer Service Representative - Medical sector - Brussels

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Brussels

Addressing customer inquiries: Responding promptly to customer queries across various communication channels.Problem resolution: Effectively troubleshooting and resolving customer issues for a positive outcome.Customer assistance: Providing guidance and product knowledge to enhance customer experience.Maintaining records: Recording accurate customer information in the company's database.Communication skills: Demonstrating clear communication and empathy with customers.Team collaboration: Collaborating with colleagues to address complex customer issues.Continuous improvement: Offering feedback for product and service enhancement. The ideal candidate should have:Detail-oriented, friendly, and helpfulStrong communication skills in Dutch and FrenchEffective multitasking and problem-solvingCustomer-centricProactive issue resolution and problem-solvingPrioritises accuracy over speedTenacious and accountableBeneficial advantages: Proficiency in Microsoft Office, SAP is a plusExperience in... More Detail

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