Service Desk Engineer

BearingPoint Caribbean

Willemstad, Curaçao

Your challenge as a Senior Service Desk Engineer

Our software solutions are designed to assist international government clients like Curaçao, Bonaire, Anguilla, and St. Kitts & Nevis. This contributes to the digital transformation of these communities. As our Service Desk Engineer, you are the central point of contact for our internal and external clients. You ensure the perfect customer experience by providing the right support at the right time. With great passion, you assist our clients with technical and operational issues. You will have a crucial part in our young and international team. And contribute in the successful delivery, maintenance, and support of our IT projects.

Your responsibilities:
• Provide 1st line support to both internal and external clients;
• Conduct intake of incoming support requests and timely response to 1st line support issues;
• Provide support to internal projects; and monitor, report, and escalate 1st line support issues;
• Resolve 1st line support... More Detail

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