Surveys Team Leader

Updated: April 10, 2024 05:09 AM GMT

GOTO Group

Lewknor, Watlington

Job Purpose:

The Survey Sales Team Leader is responsible for developing the surveys team, coordinating sales operations and implementing sales techniques that allow the business to meet and surpass its surveys sales targets consistently.

The role will entail mentoring members of their surveys team, setting targets, delivering training and monitoring performance.

Main Duties and Responsibilities:

• Manage the overall running of the survey sales team

• Manage the team rota and staff holidays and absence

• Achieving growth and hitting targets by successfully managing the team and by assessing the teams’ strengths and weaknesses

• Call quality audits to ensure that the team is following the script and delivering a first-class customer service

• Training and onboarding of new and existing staff

• Monthly 121s with team members to ensure their performance is managed and development needs met.

• Establishing productive and professional relationships with key personnel in assigned... More Detail