Front Office Manager

Updated: April 10, 2024 04:51 AM GMT

Derby Mickleover Hotel

Ashbourne

The Opportunity

We are seeking a highly motivated and experienced Front Office Manager to lead our hotel's Front Office team. As a Front Office Manager, you will be responsible for ensuring our guests receive exceptional service from check-in to check-out. You will oversee the daily operations of the Front Office, which includes Reception, Reservations, and Concierge.

Responsibilities:
• Manage and motivate the Front Office team to ensure exceptional guest service is delivered
• Ensure all front desk duties are completed accurately and efficiently, including check-in, check-out, and billing
• Develop and implement procedures to ensure the smooth operation of the Front Office, including managing inventory and supplies
• Coordinate with other hotel departments to ensure a seamless guest experience
• Monitor guest feedback and implement changes to improve service
• Train new team members and ensure all team members receive ongoing training to enhance their skills
• Develop and... More Detail