Customer Service Manager

Updated: April 04, 2024 04:41 AM GMT

MasterMover

Ashbourne

Customer Service Manager

Location: Ashbourne, Derbyshire

About Us: MasterMover is a leading provider of innovative electric tug solutions, transforming the way industries handle materials and streamline operations worldwide. With a commitment to excellence and customer satisfaction, we continuously strive to revolutionise the material handling industry.

Job Purpose: We are currently seeking a dynamic and experienced Customer Service Manager to join our team. You will play a pivotal role in ensuring exceptional customer experiences throughout their journey with us. You will lead our customer service team, oversee day-to-day operations, and implement strategies to enhance customer satisfaction and loyalty.

Key Responsibilities:
• Lead and mentor the customer service team to deliver outstanding service and support to our customers.
• Act as the primary point of contact for escalated customer enquiries and issues, ensuring timely resolution and customer satisfaction.
• Collaborate... More Detail