Client Service Manager - Queenstown MMH240408-4

Updated: April 09, 2024 11:12 PM GMT

Metropolitan

Komani

Role Purpose

Manage the day-to-day activities of client service delivery through effective people and service management in order to foster client centricity, increased productivity and enable operational excellence.

Requirements

Qualifications
• Diploma in business management
• FAIS related qualification or Regulatory Exam (preferred)

Duties and Responsibilities
• Manage the delivery of efficient client service administration processes and procedures.
• Manage the adherence and compliance to company polices, instructions and relevant legislation within all the client service functions
• Monitor and manage the achievement of service level agreements to ensure excellence in the client services function.
• Develop tactical plans to enhance or improve the client experience within the Branch.
• Coach and guide the Client Services team to effectively utilise client service interactions to improve client retention and repeat business activities.
• Ensure client information is accurately... More Detail