Team Lead

ENGIE Impact

Mabalacat, Pampanga

SUMMARY:

The Operations Supervisor is responsible for leading and motivating assigned team members of the Department. The Team Leader coordinates workflow to achieve optimum quality and efficiency, coaches team members to improve performance, oversees staff administration needs of the assigned team, while ensuring customer expectations are understood and met through ongoing communication with the client and internal partners. The Team Leader also drives overall Business Process Improvement through participation and leadership in key projects and initiatives.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

• Accountable for the day to day operational effectiveness of multiple processes and non-exempt level roles, within assigned vertical team

• Act as a subject matter expert (SME) and “go-to” technical and systems resource for team members, clients and other departments.

• Communicates goals and manages workload through daily huddles and whiteboard numbers.

• Works with... More Detail

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