Associate IT Service Desk Technician (For Pooling)

ENGIE Impact

Mabalacat, Pampanga

Summary:

Focuses on providing the first line of support for IT operations which is mainly responsible for incident and service request management in company ticketing system (MyPortal). Also provides technical knowledge enhancement, manages the escalation process, and handles the critical process of account termination. Supporting the clients globally in a 24x6 setup with a flexible working schedule.

Responsibilities:
• Manages tickets in MyPortal – ServiceNow that covers APAC, NORAM, and other Engie Impact offices.
• Triage issues according to type – Service Request and Incident Tickets – escalation to L2 Support or appropriate support.
• Able to support client applications such as Citrix, Platforms, and/or AVITrack/Wings.
• Able to support clients using remote tools (ConnectWise and BeyondTrust).
• Able to assist clients through phone calls.
• Responsible for Queue Management process.
• Update and create Knowledge Based articles.
• Handles escalation to Engie IT groups through... More Detail

Apply Now

Similar Jobs

Companies Hiring in Mabalacat, Central Luzon

Simplr

ENGIE Impact

Hilton Hotels & Resorts

Confidential

BAYNANT INC

Macrologic Diversified Technologies Inc.

Ventra Health, Inc.

Gardenia Bakeries Phils., Inc.

Gardenia Bakeries (Phils.), Inc.

Marriott Hotels

SMDC

Foton Motor Philippines, Inc.

Dornier Technology Inc.

Gardenia Bakeries (Philippines), Inc.

STACKph

Molex

Asurion

Owens Asia

TOPSERVE SERVICE SOLUTIONS, INC

GDV-STACKph