Web Chat Representative - Work From Home

Metromart

Caloocan, Metro Manila

As a Web Chat Representative for MetroMart, you will be responsible for providing exceptional customer service to online shoppers through web chat communication.

This position is part-time and allows you to work from the comfort of your home in Caloocan, NCR, Philippines.Responsibilities : - Respond to customer inquiries and concerns in a timely and professional manner through web chat- Assist customers with product information, order tracking, and issue resolution- Provide recommendations and guidance to customers to enhance their shopping experience- Collaborate with other team members to ensure seamless communication and customer satisfaction- Maintain a positive and empathetic attitude towards customers to build rapport and loyalty- Stay up to date on product offerings, promotions, and company policies to provide accurate information to customers- Follow company guidelines and protocols for handling customer interactions and escalationsRequirements : - Minimum of 3 years of... More Detail

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