Branch Manager

Updated: April 09, 2024 04:02 PM GMT

Decofurn Furniture

Boksburg

The Branch Customer Service, Sales Manager will be responsible for providing outstanding customer service by leading and motivating their team and developing sales techniques to increase customer satisfaction. You will be responsible for managing the daily operations of the store, overseeing the sales/showroom operations and management and leadership of staff effectively on a 6-day work week.

Duties and Responsibilities:

Customer Service and sales management
• Customer Service Orientation and strong champion for after-sales and client retention
• Strong client-facing and communication skills
• Prioritises customers’ queries, resolves problems and uncertainties, and maintains customer satisfaction by providing problem-solving resources.
• Audits customer service procedures and trends and determines system improvements.
• Analyse sales and revenue reports and make forecasts.

Staff Management
• Lead, support and coach 15+ staff towards maximum performance.
• Participate and contribute... More Detail