Service Advisor

Updated: April 09, 2024 04:02 PM GMT

Architectural Services

Middelburg

Are you passionate about providing exceptional customer service in the automotive industry? Our client, a leading name in automotive servicing, is seeking a dedicated Service Advisor to play a key role in delivering outstanding customer experiences. As a Service Advisor, your main objective will be to uphold the Customer Charter, ensuring high customer satisfaction and optimised aftermarket profitability. You'll also be responsible for ensuring that dealership operations align with the our clients process, particularly in the phases of "Planning," "On Arrival," and "Dealer to customer and follow-up." Job Objectives
• Customer satisfaction and complaint handling.
• Planning the workshop utilisation capacity.
• Calculation & preparation for retail invoicing, internal invoicing and claim handling.
• To open and process job cards for repairs, maintenance and service.
• To Transfer all relevant information from job card to computer system accurately.
• To close job cards and monitor work... More Detail