Team Lead, Tele-sales

Shikho Technologies Bangladesh Ltd

Dhaka

The Role:
Shikho is currently searching a Team Lead for the tele-sales department at our Dhaka office. This position entails overseeing a tele-sales team, providing direct supervision, and monitoring their performance. Additionally, the role involves ensuring the team remains motivated and engaged.

Key Responsibilities:

Supervision and Team Management:
• Directly supervise and manage a team of tele-sales agents to ensure they meet individual and team targets.
• Provide guidance, coaching, and support to team members to enhance their performance and productivity.

Performance Monitoring and Evaluation:
• Monitor the performance of tele-sales agents through regular performance reviews and assessments.
• Analyze sales metrics and KPIs to identify areas for improvement and develop strategies to address them.

Strategic Planning and Goal Setting:
• Collaborate with the sales management team to develop sales strategies, set sales targets, and establish action plans to achieve and exceed... More Detail

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