Loyalty Representative

Updated: April 06, 2024 07:49 AM GMT

Quantrics Enterprises Inc.

Taytay, Rizal

Overview

Loyalty/Retention

As an Retention representative you will anticipate the customer's needs and explore every option to offer the best solution possible. For example, if they believe their bill is too high, you'll break down the charges and see what options are available. You'll develop a personalized plan that suits their needs. If they are unhappy about something, you will try to figure out the reasons and do everything in your power to fix it. This is an ideal opportunity to progress in your role and develop new skills.

Responsibilities

In this role, you will:
• Respond to inquiries about our products and services (home phone, television, internet, and mobility) and suggest the appropriate solutions to the client according to their needs;
• Provide an excellent customer experience regarding the pricing of their services while optimizing their bill for their household needs

Qualifications

What we offer:
• A competitive salary package of Php 26,800 Basic Pay + 2,200... More Detail