Loyalty Representative

Quantrics Enterprises Inc.

Taytay, Rizal

Overview

Loyalty Support Representative

A Loyalty representative is responsible to focus on retaining existing customers by understanding their needs, addressing concerns, and implementing strategies to reduce customer churn.

Responsibilities

What you’ll be doing:
• Stay on top of the products , services and current offers and promotions.
• Sell, cross sell, and upsell the best communication products and services in the market.
• Provide outstanding customer service and support by resolving telephone inquiries from customers.
• Enhance customer relationships and contribute to building customer loyalty.
• Navigating computer systems to track calls, gather information and effectively resolve customer issues or queries.

Qualifications

What we’re looking for:
• Ability to work up to 40 hours a week according to the following schedule:
• Hours of Operation:
• Weekdays and weekend s
• 12AM-9AM (MNL)
• Willing to work in Taytay
• At least Senior HS or HS Grad (old curriculum)
• Advance... More Detail

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