Technical Support Representative

Updated: April 06, 2024 07:49 AM GMT

Quantrics Enterprises Inc.

Naga, Camarines Sur

Overview

Technical Support Representative

Job Summary: A Technical Support representative is responsible for providing technical assistance and answers to users' questions, assisting users by troubleshooting problems with any concerns related to a product you sell.

Job Highlights:
• Hybrid or Work from Home*
• HMO for Employee and 2 FREE Dependents
• Performance-based Incentives and Quarterly Salary Increase*

Responsibilities

What you’ll be doing:
• Provide outstanding customer services and support by resolving telephone inquiries from customers
• Ensure a complete resolution of the customer’s issue by following our Blueprints.
• Research historical data related to previous customer calls / tickets.
• Navigate computer systems to track calls, gather information and effectively resolve customer issues or queries in an outstanding professional manner.
• Review and document customer accounts to fully understand the customer’s situation prior to making outbound calls
• Sell, cross... More Detail