Customer Service

BorgWarner

Arcore, Province of Monza and Brianza, Italy

This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills are essential for candidates. Customer Service manages the customers production needs, schedule delivery plans with Operations and ensure the execution of delivery plans.
• Enter paper orders into SAP;
• check the correct data entry of electronic order on SAP and make corrections if necessary;
• check the accuracy of delivery order in respect to the contracts stipulated by S&M;
• coordinate customers' needs with production planners to define the delivery plan;
• responsible for organization freights;
• issue the shipping documents (delivery note, labels, invoice, declarations);
• analyze the customers' demand trend;
• check and discuss with the customer the main KPI (the Delivery performances, claims...).

Internal Use Only Salary

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