Online Call Center Associate

Updated: April 05, 2024 03:02 AM GMT

Grab Philippines

Caloocan, Metro Manila

Job Description : Grab Philippines is seeking an Online Call Center Associate to join our dynamic team in Caloocan, NCR, PH.

As an Entry Level position, no prior experience is required, making this an ideal opportunity for motivated individuals looking to kickstart their career in customer service.

Responsibilities : 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Assist customers with navigating our online platform and troubleshooting any technical issues they may encounter.

3. Provide information about our products and services, including promotions, pricing, and availability.4. Process customer orders, cancellations, returns, and refunds accurately and efficiently.

5. Collaborate with other departments to resolve customer complaints and ensure customer satisfaction.6. Maintain detailed records of customer interactions and transactions in our CRM system.

7. Meet or exceed performance metrics, such as call resolution time and... More Detail