Customer Engineer

Updated: April 03, 2024 11:02 PM GMT

NCR Atleos

Al Obour City, Al Obour

CustomerEngineer
• Position responsible forinstallation, maintenance and repairs on equipment within anassigned territory/region to assure continuity of customeroperations and high levels of customersatisfaction
• Responsible for ownership ofcustomer problems or incidents until the situation has beenresolved to the customers satisfaction and or in compliance withagreed upon Service Level Agreements
• Requiredto perform work on products and services of low complexity,specifically financial/ATM products; Make minor repairs and replacecomponents on Tier I equipment such as PCs, workstations andperipherals, printers, front-end POS systems, First LineMaintenance on ATMs and kiosks, and single pocket proofencoders
• Responsible for assisting in sitepreparation, including installation of cable, staging of equipment,and minor testing of equipment; May also perform required modularswaps and unit replacements
• Customer Engineerresponds to all customer concerns or problems by resolving them... More Detail