Customer Service Executive - Colombo Region

SPIL Labs

Colombo

Job Info:
• Company: SPIL Labs
• Position: Customer Service Executive
• Region: Colombo, Western Province
• Education: Confidential
• Job Function: Analyst, Customer Service, Information Technology
• Seniority Level: Associate
• Job Type: Full-time
• Industry: IT Services and IT Consulting

Position: Customer Support Executive

Company: SPIL Labs

Department: Support

Reports To: Head Of Support

Summary: Responsible for providing functional support to users of our ERP system. Key tasks include analyzing clients’ requirements, offering training and support, and resolving issues. Ideal candidates possess a solid grasp of ERP systems and a dedication to excellent customer service.

Responsibilities:
• Manage Technical Ticketing system and Communication Channels
• Analyze Clients’ requirements and provide Solutions
• Provide training and support to ERP system users
• Troubleshoot ERP system problems

Qualifications:
• Bachelor’s degree in Information Technology or related field
• Minimum... More Detail

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SPIL Labs