Customer Service Representatives

Updated: March 02, 2024 04:13 PM GMT

Full-time Job in Palmerston North, Manawatu-Wanganui

Madison Recruitment

Palmerston North, New Zealand

Do you have a passion for assessing queries, providing solutions, turning around situations and leaving customers with a positive experience?

Our client is a well-established government organisation in Palmerston North and we are recruiting for confident and articulate Customer Service Representatives to work in their inbound Contact Centre.

The role: The team is diverse, the work is interesting and fast paced, and no two days are the same!

As a Customer Service Representative, you will take inbound phone calls from customers who wish to enquire about services or have a question dealt with. You will be processing enquiries and providing first call resolutions to the customer over the phone.

You Will Be Responsible For
• Answering inbound calls from member of the public.
• Providing accurate information to general enquiries.
• Operating with a high quality of customer service through fast and efficient response times.

This is a fast paced, high-volume environment so expect your... More Detail