Call Centre Representative - Kinshasa
Updated: March 30, 2024 07:17 AM GMT
BURN MANUFACTURING
KinshasaAbout The Role
Burn is looking for an exceptional, efficient Call Centre Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management.
Duties And Responsibilities
• Manage outbound and inbound calls phone calls.
• For Outbound – Achieving the daily calls and verification target.
• For Inbound – Achieving AHT Targets, SLA Target, Call Abandoned targets and CSAT Targets (Q.A Score)
• Ensure 100% follow-up for all dropped/Abandoned calls, tickets& any other Escalations within 24hrs.
• For Digital Care – Observing SLAs for handling all customer Issues in all digital platforms Customer should receive feedback at a maximum of 25min Post escalation.
• Attending All Pre-shifts, Weekly Performance reviews, Coaching and Training Sessions
• Adherence to call procedure and auto-fail parameters.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable... More Detail
Similar Jobs
Companies Hiring in Kinshasa
United Nations Organization Stabilization Mission in the Democratic Republic of the Congo
Agency for Technical Cooperation and Development
Strong Roots Congo
CrossBoundary
Mahi Group of Company
ACTED
DPDHL
CRS
Business Incorporation
International Organization for Migration
Linkupvalue
United Nations Office for Project Services
Lean Six Search | Supply Chain Recruitment
UN Women
Jhpiego
United Nations Organization Stabilization Mission in the Democratic Republic of the Congo
UNOPS
United Nations Children's Fund
World Food Programme
United Nations High Commissioner for Refugees
New Jobs Posted in Kinshasa
Latest Jobs in Kinshasa
-
Pharmaceutical Sales Partner
SoficoPharm -
SPECIAL ASSISTANT, POLITICAL AFFAIRS
MONUSCO - United Nations Organisation Stabilization Mission in the Democratic Republic of the Congo -
Malaria Chief of Party
Chemonics International -
Marketeur
EsthypYaourt -
Fundraising and Partnership Development Specialist (DRC)
DevelopmentAid -
Civil Engineer / Ingénieur Civil - CST II, Kinshasa DRC
World Food Programme -
Malaria Chief of Party
Chemonics International -
Democratic Republic of Congo: Country Transparency and Compliance Manager –...
Agency for Technical Cooperation and Development -
Chief of Party - USAID DRC Malaria Targeted Service Delivery and Laboratory...
IMA World Health -
French School Teacher
Oxbridge International School