Guest Services Agent

Sheraton Hotels & Resorts

Nha Trang, Khánh Hòa

Job Number 24053930

Job Category Rooms & Guest Services Operations

Location Sheraton Nha Trang Hotel & Spa, 26-28 Tran Phu Street, Nha Trang City, Khan Hoa, Viet Nam VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Position Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests... More Detail

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