Loyalty/Korean Guest Relation Manager

Updated: April 24, 2024 05:23 AM GMT

Sheraton Hotels & Resorts

Nha Trang, Khánh Hòa

Job Number 24071270

Job Category Rooms & Guest Services Operations

Location Sheraton Nha Trang Hotel & Spa, 26-28 Tran Phu Street, Nha Trang City, Khan Hoa, Viet Nam VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Position Summary

Loyalty/Korean Guest Relation Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she is involved in all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up via post-stay feedback received through GXP and CEC. He/she partners with other members of the Loyalty department team to make certain that there is an effective communication and delivery of Elite benefits program to all members.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and... More Detail