Customer Service Agent (Swedish & Danish speaking)

Updated: March 02, 2024 04:06 PM GMT

Contractor Job in Vallensbaek, Capital Region of Denmark

TimeLog

Copenhagen, Denmark

Are you good at listening, and can you put the customer first? Can you easily joggle both new and existing customers, and are you motivated by creating good results? Then you can become our next new colleague in TimeLog’s strong Customer Success team.
About the position:

As a Customer Service Agent, you will be involved in many of TimeLog’s processes and tasks, everything from support to proactive communication and understanding customer business processes. You’ll be an important partner in the retention of existing customers. At the same time, you’re responsible for securing the customer is always in safe hands when contacting us with a challenge or a question for the use of TimeLog PSA.
In this role, your responsibilities are to:
• Be first-line support for our customers in their daily life.
• Secure good guidance and help via mail, chat, and phone to our more than 22,000 users.
• Become an expert in the TimeLog system.
• Be the customers’ ambassador and secure their feature... More Detail