Workforce Management Analyst- Remote

Updated: March 26, 2024 04:35 PM GMT

Full-time Job in San Jose, San Jose Province

Uniform Advantage Brands

San José Province, San José

• *ABOUT UA/UNIFORM ADVANTAGE BRANDS*****As part of our expansion plans as a growing, global organization, Costa Rica was chosen to open a Shared Services Center, which started operations in December 2020. While our Costa Rica business office is based in the beautiful and sunny province of Heredia, at a convenient We Work building with wonderful co-working space, most of our global team members in Costa Rica are able to work exclusively from home.***ABOUT THE ROLE**This is a great opportunity to join a growing, global organization. The Workforce Management Analyst plays a key role in gathering business requirements, data from multiple sources, and driving Workforce Management practices across all call center operations- with the goal to deliver successful forecasting, scheduling, and intraday management support. This role will interface with all levels of the Operations management team, contact center vendors, and senior leadership. The Workforce Management Analyst is also expected to... More Detail

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