Concierge Associate

Updated: March 26, 2024 11:54 AM GMT

Full-time Job in Caloocan, Metro Manila

Roami

Caloocan, Metro Manila

About the Job :

Here at Roami - Vacation Rentals, we seek a Virtual Concierge Associate to join our team. We are a fast-paced growing vacation rental company based out of Miami Florida.

Check us out at www.sextantstays.com.

JOB DESCRIPTION :
• Job Title : Virtual Concierge.
• Department : Guest Experience.
• Reports to the Messaging Support Manager.

Job Brief :

Your Role in the Big Picture : As a Virtual Concierge (With Hotel Concierge Experience), you’d assist our guests through Telepresence Robot.

The robot uses an iPad that will connect the virtual concierge with the guest, and actually allow them to move around the property lobby.

TASKS :
• VC will be working 12 hours (holidays and weekends included) with 3 off days.
• The main responsibility of the virtual concierge is to navigate telepresence robots.
• Managing guests' check-in and out.
• Answer guests' concerns and requests and coordinate them to different channels.
• Deal with complaints or problems on each property.
•... More Detail