Customer Experience Agent - San Nicolas

Alorica

Laoag City, Ilocos Norte, Philippines

JOB SUMMARY

Performs routine customer service phone support to client specific needs. Work is performed under regular supervision. JOB RESPONSIBILITIES
• Responds to requests and calls from customers related to client specific programs and products
• Identifies and responds to customer’s needs based on designated procedures of account/client
• Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call related information of each call received for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues OTHER RELATED DUTIES
• Escalates calls to supervisor when necessary and appropriate
• Maintains and updates customer information as necessary
• Provides support and assistance as needed
• Up-sells to customer upgrades as... More Detail

Apply Now

Similar Jobs

Companies Hiring in Laoag City, Ilocos Region

CBRE

SRR Group

BDO Unibank

Accenture

MedGrocer

Empleyo

Metacom BPO

Metacom Careers

Alorica

SM Supermalls

Accenture Inc

Jollibee Foods Corporation

CodingChiefs

EMS Services Philippines, Inc.

Metacom

Metacom

Accenture Inc

East West Banking Corporation

Snaphunt

Future Group