Consultant - Customer Services Training

IndiGo

Ypres

Job Description

1. Participate in the periodic training needs analysis for customer service skills across IFS

2. Assist in the development and rollout of timely as well as effective & innovative

Advanced Customer Service training solutions to address the above-stated gaps

across IFS (every quarter). This would require training to be

done at stations & bases across the network (every quarter)

3. Ensure that all new hire staff (IFS) attend Basic Customer Service training

within 1 month of joining

4. Responsible for ensuring that Ab Intio batches attend timely & effective Basic Customer Service training within defined timelines & standards

5. Participate in the development and updation of Customer Service Procedures for IFS as well as AO&CS

6. Ensure the processing and consolidation of all training records pertaining to Customer Service Training

7. Upskill & develop self-on-related professional skills

8. To be aware of the developments in the field of learning (especial focus... More Detail

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