Bilingual Customer Service Representative

Updated: March 23, 2024 09:55 PM GMT

Full-time Job in Mercedes, Buenos Aires Province

Daimler Ag (Canada)

Mercedes, Buenos Aires Province

Description

Reports to: Team Leader, Customer Service

Location: Mississauga, ON

Job Type: Full time, Salaried

Band: 89

Position Summary: Provide Dealers and customers a luxury Mercedes-Benz experience. Support interactions through various channels of communication, for example phone and e-mail. Promote high satisfaction and loyalty by providing timely and accurate service to customers and dealers within defined service level parameters. Quality of customer and dealer calls will be measured through call quality evaluations. Support with subject matter expertise to resolve and de-escalate, investigate and resolve complex customer inquiries or complaints.

Responsibilities:
• Answer in bound calls, from both Mercedes-Benz Financial (MBF) customers and dealers in a prompt and professional manner.
• Provide vendor support through consults and system workflows and support other departments on occasion with overflow calls and tasks where necessary.
• Complete paperwork and other action... More Detail