Customer Service Executive (Service Team)

Sandown Mercedes-Benz

Mercedes, Buenos Aires Province

Customer Service Executive (Service Team)LocationMercedes-Benz of Poole – Newfields

Competitive salary dependent on experience

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We are looking for Customer Service Executives to join the service team at our Customer Support centre. The Customer Support Centre is based at Newfields, Poole and provides a central service for the Sandown Group - Mercedes-Benz and smart dealerships.

The CSC is focused equally on inbound and outbound contact to ensure customer satisfaction and to develop relationships during the ownership of their vehicle. The objective of the department is to increase business opportunities and ensure customer loyalty. You will be responsible for ensuring that the required standards of service are reached at all times and that CSI targets are achieved.

Responsibilities: Handle calls which meet both the minimum contact rates and 'proud of every call' evaluation standardsMaximise all sales opportunitiesInbound and outbound calls to customers to book... More Detail

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