Telephone Advisor

Triton Showers

Attleborough

CUSTOMER EXPERIENCE TELEPHONE ADVISOR (FULL TIME)

Triton is looking for motivated, conscientious, and flexible team player to join our Customer Experience Department.

Candidates must have first class customer service, sales experience and communication skills as the role involves communicating with the end user to resolve their service and spares requests. Along with working from their own initiative, the ideal candidate will ensure they work to meet the overall business goals and objectives.

Telephone Advisor Key Responsibilities:
• Full understanding of all company procedures and requirements.
• Ensuring all tasks are prioritised.
• Answering all inbound calls as set out in the departments KPI’s.
• Convert incoming calls to generate sales and processed accurately and in a timely manner.
• Keeping up to date product knowledge to be able to resolve all customer queries.
• Answer all emails and live chat as set out in the department KPI’s.

The successful Telephone Advisor will... More Detail

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