Customer Service Representative

Updated: March 21, 2024 05:07 PM GMT

Quantrics Enterprises Inc.

Naga, Camarines Sur

Overview

National Channel Support

Job Summary: As a National Channel Support Advisor, you will perform tasks on the phone, requiring a focused approach and excellent judgement to the clients of the largest telecommunication provider in Canada.

What you’ll be doing:
• Provide exceptional service experience to our retail store representatives and customers.
• Assisting retail stores with general inquiries on products, services, and in-store process guidelines.
• New Customer activations, Mobile Number & Device changes, Rate plan & Feature additions/deletions.
• Support our customers with mobile number porting inquiries, account transfer of responsibility as well as some billing inquires.
• Propose products/services corresponding to existing customers' needs.

Responsibilities

What we’re looking for:
• Ability to work up to 40 hours a week according to the following schedule:
• Hours of Operation:
• Weekdays and Weekends
• 6:30PM – 1PM MLA
• Willing to work in Naga
• At least Senior... More Detail