Managing Executive

Careerbox

uMhlanga

Introduction

To shape the future of the operation by ensuring the delivery of an efficient and effective client experience through the delivery of consistently high-quality service delivery to customers.

Duties & Responsibilities

Monitor the successful delivery of operational targets according to client agreements
• Review performance metrics on a weekly basis and address service issues with relevant managers
• Monitor service levels, customer experience, quality and compliance measures on a monthly basis and address inconsistencies
• Devise and monitor the implementation of effective communication structures to ensure all teams understand the overall business performance and their impact on it.
• Motivate and manage performance of Head of Ops / Senior Ops Managers within the operation to ensure delivery of overall targets and business plan.
• Review monthly forecasts and plans
• Review quarterly reports with Head of Ops / Senior Ops Managers and address areas of improvement
•... More Detail

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