Sr. Representative, Real Time Management for Only Hurghada

Updated: March 19, 2024 12:57 PM GMT

Full-time Job in Hurghada, Red Sea Governorate

Concentrix

Hurghada

Description

Essential Functions/Core Responsibilities

• Distributes accurate and timely agent schedules using WFM now / Nice IEX

• Inputs intraday corrections and exceptions into systems for agent time off and absences

• Monitors inbound volume for unusual activity to ensure staffing needs are met

• Recognize abnormal scheduling issues and escalate as necessary

• Initiates and coordinates trouble tickets and escalate issues as required

• Prepares standard and ad hoc reports for agent availability effectiveness

• Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command canter

Location:
EGY Hurghada - Raya Building

Language Requirements:

Time Type:
Full time2024-01-15 More Detail