Technical Support Manager, TH
Updated: March 16, 2024 10:31 PM GMT
Full-time Job in Yala
Videojet Technologies
Yala, Mueang Yala District, YalaAssists local Distributor Manager (DM) to support distribution/channel partners in resolving complex technical issues (or escalated field issues), not limited to machine pre-sales application solutions, software and system integration matters. Technical case management responsibilities over Sales Force Dot Com (SFDC) Be the go-to person in answering questions from customers and/or prospective customers about the features and capabilities of our software and hardware. Interface between Videojet (VJ) R&D team and our distribution/channel partners/GSA customers Bridge customer needs and requirements with our internal development and engineering team to find a solution Bring project specifications & technical accuracy to the discussion table Creation and handling of CAD drawings and documentations Support installations with partners field tech support if needed Have passion in always seeking for potential opportunities in the market, working closely with the local DM Organize meetings... More Detail
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