Cluster Reservations Agent

Updated: March 15, 2024 06:21 PM GMT

Full-time Job in Fujairah

AccorHotel

Fujairah

Job Description• Handles reservations by applying the various step-by-step processes defined by the brand.• Provides a friendly and personal welcome for guests.• Enters reservation details precisely and correctly.• Confirms the reservation and takes care over written communications.• Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.• Ensures that information is passed on to the concerned departments and collegues.• Transforms a request for information into a potential reservation as soon as there is an opportunity.• Presents the brand and/or Group's loyalty program to customers and adapts the sales pitch to each customer. Qualifications• Preferably has 1 or 2 years' experience in a customer service or telephone contact position.• Knowledge of reservation in hospitality industry and distribution tools.• Computer literate: desktop applications and internet.• Fluent in written and spoken English, and other... More Detail

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