Technical Support Manager, TH

Updated: March 15, 2024 05:08 AM GMT

Full-time Job in Yala

Videojet Technologies

Yala, Mueang Yala District, Yala

• Assists local Distributor Manager (DM) to support distribution/channel partners in resolving complex technical issues (or escalated field issues), not limited to machine pre-sales application solutions, software and system integration matters.
• Technical case management responsibilities over Sales Force Dot Com (SFDC)
• Be the “go-to” person in answering questions from customers and/or prospective customers about the features and capabilities of our software and hardware.
• Interface between Videojet (VJ) R&D team and our distribution/channel partners/GSA customers
• Bridge customer needs and requirements with our internal development and engineering team to find a solution
• Bring project specifications & technical accuracy to the discussion table
• Creation and handling of CAD drawings and documentations
• Support installations with partners’ field tech support if needed
• Have passion in always seeking for potential opportunities in the market, working closely with the local... More Detail