Visitor Experience Coord

Updated: March 14, 2024 06:33 PM GMT

Full-time Job in Dhahran, Eastern Province

Eram Talent

Dhahran

Duties and responsibilities:

· Design Visitor Journey for Ithra events and ensure a smooth operation in delivering the journey.

· Administer reservations and membership processing, ticket sales refunds, cancellations.

· Explain and executes customer services polices & procedures in manner that will be understood and will reflect favorably upon Ithra.

· Compiles feedback information from visitors, results of visitor survey and daily financial transactions from ticket and membership sales.

· Administers daily activities related to call center, tour guides and visitor survey.

· Conduct market analysis to ensure the best practice in visitor services operation.

· Coordinate with other stakeholder to design the visitor journey in all Ithra events

· Develop and regularly update Visitor Experience Unit policies and procedures

· Analyze operation data and create dashboard that monitor day to day operation and performance.

· Perform other duties as assigned by the direct... More Detail