Supervisor - Operations

Updated: March 09, 2024 12:32 AM GMT

Full-time Job in Hermosillo, Sonora

Courtyard Hermosillo

Hermosillo, Sonora, Mexico

Job Number
24040108
Job Category
Rooms & Guest Services Operations
Location
Courtyard Hermosillo, Periferico Oriente 1274, Hermosillo, Sonora, Mexico VIEW ON MAP
Schedule
Full-Time
Located Remotely?
N
Relocation?
N
Position Type
Non-Management
Position Summary

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

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