Desktop Support Engineer

Updated: March 08, 2024 11:08 PM GMT

Full-time Job in Roissy-en-France, Ile-de-France

AMS Accelerate IT

Roissy-en-France, France

Location: Roissy-en-France

About the job Desktop Support Engineer - France
30,000. gross per year (EUR)

Job Role as a Desktop Support Engineer - France
The Band 2 – Desktop Technician will provide day to day local emote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years’ experience in Windows Desktop support.

Position Responsibilities and... More Detail