First Response Team Lead

Updated: March 08, 2024 09:11 AM GMT

Full-time Job in Auckland

Spark New Zealand

Auckland, New Zealand

Requirements

Description & Requirements

As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

About the Role:

The Response Lead’s primary goals are to be accountable for the management and supervision of the Complex Faults team operations, workload management, and for the provision of service... More Detail